Banks told to prevent online frauds

SBI, HDFC, ICICI, PNB, Axis Bank, RBL, Union Bank of India, Bank of Baroda, Yes Bank, Indian Bank and IDFC First Bank— attended the meeting held by ADGP cybercrime V Neeraja.
  • Updated On Feb 26, 2024 at 10:41 AM IST

To prevent online frauds, Punjab Police’s cybercrime division has asked banks to appoint separate nodal officers for ‘1930 Cyber Helpline’ to ensure priority blocking of bank accounts and providing details of suspect accounts in a timely manner.

ADGP cybercrime V Neeraja communicated this requirement during a meeting with the representatives of several banks to reduce the response time of the banks on complaints registered on Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) portal. Officials from 11 leading banks — SBI, HDFC, ICICI, PNB, Axis Bank, RBL, Union Bank of India, Bank of Baroda, Yes Bank, Indian Bank and IDFC First Bank— attended the meeting.

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ADGP said the ‘1930 Cyber Helpline’ allows victims of cyber financial frauds to freeze their money in the accounts of the accused or suspects immediately after the registration of complaint. She informed that around Rs 20 crore had been freezed in suspects’ bank accounts through the 1930 helpline, of which Rs 1.5 crore had been refunded to the victims with the help of State Legal Services Authority, Punjab.

The wing’s head also requested banks to carry out awareness campaigns to tell people about reporting such frauds on 1930 helpline and displaying helpline number on flex boards or posters within and outside of the banks, besides promoting it on their official websites.

  • Published On Feb 26, 2024 at 10:39 AM IST
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